General terms and conditions
1 Contracting party
The following General Terms and Conditions (GTC) apply to all services between us, the
snagger GmbH
Industriestraße 19
D-08115 Lichtentanne
Authorized managing directors:
Georg Lange, Sebastian Wirth
Sales tax identification number: DE320996501
hereinafter referred to as “Supplier”, and a Customer in their version valid at the time of the order.
2 Subject matter and conclusion of contract
The following regulations on the conclusion of the contract apply to orders and the sale of goods via the online store of the provider www.snagger-germany.com. The contract is concluded exclusively in electronic business transactions via the store system.
The presentation of the goods in the online store of the provider does not represent a legally binding contract offer on our part, but are non-binding requests to the customer to order goods. By ordering the desired goods, the customer submits a binding offer to conclude a purchase contract with the provider. On the occasion of the details of the respective offer, reference is made to the product description of the offer page.
Upon receipt of an order in the online store of the provider, the rule applies that the customer submits a binding contract offer by successfully going through the intended ordering procedure up to and including the confirmation by clicking the button “order with costs” or “buy”. The customer has the possibility before the binding sending of the order with the help of the navigation buttons to correct his information and to cancel the ordering process by closing the Internet browser.
The provider confirms the receipt of the order immediately by an automatically generated e-mail (“order confirmation”). With this, the provider accepts the offer of the customer.
The contract text is stored by the provider when orders are placed via the online store. The order data and the GTC of the provider are provided to the customer in an order confirmation by e-mail. The customer has the possibility to view the GTC at any time at “www.snagger-germany.com/en/terms-conditions” .
3 Prices, shipping costs
All prices are final prices and include the statutory sales tax. In addition to the final prices, there are additional costs depending on the shipping method, which will be displayed before the order is sent.
4 Terms of payment
The customer has the option to pay in advance or by using the payment service providers PayPal, Amazon Pay or Stripe (for payment by credit card and SOFORT).
If the customer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract. The invoice amount is to be transferred in advance to the account indicated there after receipt of the order confirmation, which contains all details for the transfer and is sent by e-mail.
If a payment service provider is used, the payment service provider enables the provider and the customer to process the payment among each other. In doing so, the payment service provider forwards the customer’s payment to the provider. Further information is available on the website of the respective payment service provider.
5 Delivery
The goods will be shipped immediately after confirmed receipt of payment. The shipment takes place on average after 5 working days at the latest. The provider undertakes to deliver on the 10th working day after receipt of order. The standard delivery time is 3-5 working days, unless otherwise stated in the item description. In this case, the delivery period begins in the case of payment in advance on the day after the payment order to the bank entrusted with the transfer and for all other payment methods on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day. The Provider shall ship the order from its own warehouse as soon as the entire order is in stock there.
The risk of accidental loss and accidental deterioration of the sold item, even in the case of mail-order purchase, shall pass to the customer only upon delivery of the item to the customer. If the customer is an entrepreneur, the risk of accidental loss and/or accidental deterioration of the goods shall pass to the customer upon handover, in case of shipment upon delivery of the goods to the service provider selected for this purpose.
6 Retention of title
Until full payment, the delivered goods remain the property of the provider.
7 Reservations
The provider reserves the right to provide a service equivalent in quality and price. The performance presented in the online store is exemplary and not the individual, contractual performance. The provider reserves the right not to provide the promised service in case of unavailability.
8 Right of withdrawal and customer service
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day,
– in case of a sales contract: on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
– in the case of a contract for several goods ordered by the consumer as part of a single order and delivered separately: on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
– in the case of a contract for the delivery of goods in several partial consignments or pieces: on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.
– in the case of a contract for the regular delivery of goods over a fixed period of time: on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.
In the event of a coincidence of several alternatives, the last point in time shall be decisive in each case.
To exercise your right of withdrawal, you must contact us:
snagger GmbH
Industriestraße 19
08115 Lichtentanne
hello@snagger-germany.com
by means of a clear declaration (e.g. a letter sent by mail, fax, or e-mail) about your decision to revoke this contract. You can use the withdrawal form, which is not mandatory.
In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to snagger GmbH, Gewerbestraße 19, 08115 Lichtentanne without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiration of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
End of the cancellation policy
9 Disclaimer
Claims for damages by the customer are excluded, unless otherwise stated in the following. This also applies to the representative and vicarious agents of the provider, if the customer claims against them for damages. Excluded are claims for damages by the customer for injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or agent.
10 Warranty
Consumers, in the sense of a natural person who concludes a legal transaction for purposes which are predominantly attributed neither to his commercial nor to his independent professional activity, are entitled to a statutory right of liability for defects for the services offered in accordance with the relevant provisions of the German Civil Code (BGB). If this is deviated from, the warranty is governed by the relevant provisions in the General Terms and Conditions (GTC).
If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The supplier is granted the right to choose between repair or new delivery in the event of subsequent performance if the goods are new and the customer is an entrepreneur. This does not apply to claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or agent. In all other respects the legal regulations apply.
11 Prohibition of assignment and pledge
Claims or rights of the customer against the provider may not be assigned or pledged without the consent of the provider, unless the customer has demonstrated a legitimate interest in the assignment or pledge.
12 Language, place of jurisdiction and applicable law
The contract shall be drawn up in German. The further performance of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this shall only apply insofar as this does not restrict any legal provisions of the state in which the customer is domiciled or habitually resident. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law shall be the registered office of the Provider.
13 Severability clause
The invalidity of any provision of these GTC shall not affect the validity of the other provisions.